Which stage involves identifying problems and root causes using data collection?

Which stage involves identifying problems and root causes using data collection?

• A. Diagnosis
• B. Entry
• C. Feedback
• D. Planning Change

Answer: (A)

Diagnosis is the stage focused on identifying problems and their root causes by collecting and analyzing data. At this point you gather information from multiple sources—surveys, interviews, observations, performance metrics, and process records—to see what isn’t working and why. The goal is to separate symptoms from underlying causes, using data and, if helpful, root-cause tools like cause-and-effect diagrams or the 5 Whys, so you know what to target with interventions. The other stages are about different activities: entry sets up the relationship and scope of the work; feedback involves sharing findings with stakeholders and getting their input; planning change focuses on designing and prioritizing the actions to address the diagnosed problems.

Diagnosis is the stage focused on identifying problems and their root causes by collecting and analyzing data. At this point you gather information from multiple sources—surveys, interviews, observations, performance metrics, and process records—to see what isn’t working and why. The goal is to separate symptoms from underlying causes, using data and, if helpful, root-cause tools like cause-and-effect diagrams or the 5 Whys, so you know what to target with interventions. The other stages are about different activities: entry sets up the relationship and scope of the work; feedback involves sharing findings with stakeholders and getting their input; planning change focuses on designing and prioritizing the actions to address the diagnosed problems.